Technical Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Guarantee

  • Each support request you submit to us will be dealt with within maximum 60 min. If your trouble ticket or email needs additional assistance from an administrator, we will without delay forward it and leave a note to notify you that your matter is being worked on. If you order the Admin Services package, all of the services included there will be executed at a time of your choosing.

  • Top quality support service

  • An Outstanding Help Desk Service

  • We will be online for you round–the–clock to reply to any inquiries that you may have pertaining to our Site Control Panel or any of the apps that we have preinstalled on your behalf on the server. If you also require help handling server admin procedures, you can examine our Admin Services package, which includes data backup hard drive storage space, weekly Operating System updates, server monitoring and restarting procedures, as well as problem troubleshooting and installation services.

  • Intuitive help center

  • An Intuitive Help Area

  • We have provided the Site Control Panel with a fully detailed knowledge base, which offers in–depth explanations of its features and functionalities. Additionally, we have made in–depth video tutorials that will further disclose to you how to carry out a particular action or resolve a typically encountered issue. The help articles and the video tutorials are easily reachable from each Site Control Panel section through the Help and Videos buttons in the top right corner.