If you ever have any queries with regards to the web hosting service or you face a problem with your websites, you will have to contact the respective hosting company’s client support team. It may not make any difference how fast they’ll reply when you've got an inquiry of a generic nature, but a problem such as an unsuccessful app update, for example, may lead to your website becoming damaged or unavailable on the Internet. And the longer you have to wait for the support team to lend you a helping hand, the longer the website will be down. If you offer goods or services online, any outage will destructively affect your site and you can lose existing or potential clients. Lots of web hosting providers, especially resellers, reply to e-mails and tickets within twenty four hours, but in the e-world that is much too long, since customers will rarely return to a website that’s not working correctly for lengthy periods of time.
One-Hour Response Guarantee in Web Hosting
With a web hosting from us, you can forget about waiting around for hours and hours, or even a whole day, to receive a response to an email or a trouble ticket. Regardless of when you get in touch with us, we’ll help you within maximum 60 minutes with any technical and pre-sales queries that you might have. In reality, our real reaction time hardly ever surpasses twenty to thirty minutes. As we’re available to you around the clock, you will always get assistance in a timely fashion and we are aware of just how critical that is in the electronic world. Shortly after you contact us, we’ll reply to your queries. In case you stumble upon any technical issue, we’ll solve it instead of you, or we’ll provide you with all the necessary information if there’s something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you post a client support ticket via your web hosting Control Panel or write an email connected to your semi-dedicated server, you’ll get a response within sixty minutes max. You can get in touch with us whenever you like with regards to technical, general or billing issues and since we are working 24 hours a day, 7 days a week, you’ll always obtain assistance right on the spot. Based on the particular question or issue, we’ll provide you with more info, fix the obstacle if it has been caused by something that’s within our reach or advise you on what to do on your end if you have to configure a specific setting for a software application that we don’t have access to. You can just forget about waiting for a whole day for every response. Actually, in most cases we answer emails and tickets within no more than twenty to twenty five minutes.