A live chat is a real-time method of communication between a hosting provider's support team and its clients. It's a very efficient method to receive some information about the website hosting services or get some issue resolved since you are talking with a live representative. The benefits of using a live chat service rather than calling or opening a support ticket are the reduced possibility of mistakes at the time you exchange data like usernames or domain names, the quicker response time because the communication is real-time plus the fact that you do not have to stay on the chat constantly - you'll be able to do something different while the agent examines the issue involved. Also, you can be a part of a live chat room from any kind of computer which is connected to the world wide web, avoiding the phone charges that you'll need to pay in case you are calling to another country.
Live Chat Support in Web Hosting
In addition to the telephone and ticket support, our company provides live chat support too. You can get in touch with us every single day, which includes weekends and holidays, and we will give you more info about the Linux web hosting that we offer if you are not a customer yet, or about general and billing questions when you already have an account. Although for solely tech issues you need to open a trouble ticket to the tech assistance team, because such issues need extra time to be taken care of, you can still contact us through our live chat for some tech information. For example, we can assist you to set up an e-mail address in your email client or troubleshoot multiple issues, saving you time and effort. Even if our telephone lines are already off for the day, you will be able to speak to a live person.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support as part of our services, so that if you have any questions for our Linux semi-dedicated hosting, you're able to speak with our customer support team anytime regardless if you've already acquired an account or not. In general, the chat service is intended for pre-sales, billing and basic questions and problems, yet we will help you with a lot of tech questions too. We can help you pick the right plan for your websites if you do not have an account yet, we can respond to all the billing questions or concerns you have or we can help you with setting up your new email address on your PC or smart phone - all the aforementioned will be done timely since our live chat service is online all day long, each and every day. No matter when you want help, you're able to speak to an agent and save considerable time.