If you’ve ordered a web hosting plan and you’ve got some enquiries about a particular function/feature, or if you’ve chanced upon some obstacle and you require assistance, you should be able to touch base with the respective client service team. All web hosts deploy a ticketing system irrespective of whether they offer other methods of contacting them apart from it or not, because the easiest way to resolve a problem most often is to use a ticket. This kind of communication makes the replies sent by both parties easy to track and enables the customer support team representatives to escalate the issue in the event that, for instance, an admin has to get involved. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you will have to have no less than two separate accounts to contact the tech support team and to actually manage the hosting space. Incessantly switching between the accounts may sometimes be a bore, not to mention the fact that it takes a very long period of time for the majority of web hosting companies to process the ticket requests themselves.
Integrated Ticketing System in Web Hosting
With a web hosting from us, you’ll never have to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can easily access any trouble ticket whilst you’re browsing through your files or updating different settings. The ticketing system is being strictly monitored 24/7 by our client care team members and the response time is no more than one hour, but it seldom takes more than 20 minutes to obtain help. In contrast with some providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you wish and ask for info in regards to any billing or technical issue. Furthermore, you can read a collection of articles, which will help you fix the commonest problems on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we are using is incorporated into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated hosting, which implies that you won’t require some other support platform to contact our client support staff – you can do it on the spot the moment you encounter a problem. Opening a new ticket takes a few clicks of the mouse and tracking down an older one is equally easy. With our intelligent search filter, you can swiftly find any ticket that you’ve posted in the past. You can post a ticket whenever you want as our tech support engineers are at your service 24-7 and reply in less than 60 minutes, even though it rarely takes this much to receive a response. With the Hepsia Control Panel, you’ll have everything in one place and you can just forget about the need to sign in and out of 2 or more platforms to troubleshoot a simple problem.