The customer support that you can get from your web hosting provider is really important, regardless of whether you have pre-sales questions and you aren't a client yet, or you have a technical problem with a current account. Timely and accurate info about a question or an issue will save you lots of time and efforts, not mentioning that this is generally a proof that you're ordering from an actual web hosting supplier not from some reseller. When you acquire a hosting account via a company that doesn't own its servers and it cannot access them directly, it's almost certain that you will wait for a couple of days in order to have a reply to your query, which means that your web sites may remain offline for ages. In comparison, a supplier that offers various options for communication and has a technical support crew that is available any time can assist you right away and help you minimize or totally avoid any kind of downtime and potential losses.
24/7 Customer Support in Web Hosting
We acknowledge the importance of receiving assistance right away, so our web hosting services come with 24/7 technical support along with various ways of contact. If you don't have an account yet, you can call us or come on our live chat and consult with a live agent, in order to find out about our services or check if our servers meet the system requirements for your sites. As a result, you won't end up buying a service which you can't use effectively. In case you already have your website hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel if the issue is strictly technical or it needs more investigation. In contrast to the vast majority of providers out there, we reply to all tickets within an hour, so you won't need to wait for a whole day. Our support services can be accessed day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
All of the Linux semi-dedicated hosting that we provide feature 24/7 customer and tech support, so no matter what problem you have, you are able to get in touch with us and we'll give you a hand right away. The guaranteed answer time for any email message or support ticket that you open via your Hepsia web hosting Control Panel is only 1 hour; typically the reply time rarely exceeds twenty minutes. We also offer phone support with multiple local numbers around the world plus a live chat, so you'll be able to get in touch with us and find more information about our services even if you do not have an account yet. We're able to assist you with nearly any question or an issue you may have - payment methods, plan features, e-mail setup, web hosting account settings, and many others. If you use our services, you will never experience a scenario where you should wait for a few days to get an issue solved like you may have to do with numerous other companies.
24/7 Customer Support in VPS Hosting
When you use our Linux VPS hosting, you'll never have to wait for more than an hour to get support for any kind of problem that you may experience with the server or the software that comes pre-installed with it. We warrant this short response time for all of the tickets that you open through your billing Control Panel or e-mail messages which you send to our technical support crew. Furthermore, we have local phone numbers in several countries around the globe plus a live chat service where we can help you with pre-sales, billing and basic questions. Customer and tech support is available 24/7/365 via the various means of communication, so regardless what your question or problem is, there will always be someone to help you right away. In the event that you need assistance with third-party software, that you cannot set up or which gives you troubles, you are able to take advantage of the Managed Services upgrade package that we offer for all of our VPS plans.
24/7 Customer Support in Dedicated Web Hosting
All the dedicated server plans that we offer come with 24/7 support through numerous means of communication and with a 1-hour max reply time warranty. In case you want to find out more about the packages or you have some billing or general questions, you can phone one of the local numbers we have globally or you can use our live chat service and talk with a live agent. For entirely technical issues which require assistance from a tech support person or an administrator, you can open a ticket from your billing Control Panel or you can send an e-mail message, because all these channels are more appropriate to keep track of a certain matter. The answer time for them rarely is more than 30 minutes, therefore you can forget all about waiting for a full day in order to receive assistance. The support service is available for any server-related matters, and the pre-installed software. In case you need support for third-party applications, you can consider acquiring the Managed Services upgrade that we supply with all plans.