Irrespective of the fact that the web hosting service provided by the different companies is roughly identical, each provider has got a customized platform with its own modifications and ways to complete certain operations. That’s the reason why, an info-loaded knowledge base will be remarkably useful both for persons with zero practical experience and for technically competent users who will sooner or later discover how particular tasks are executed, but will waste some time meanwhile. The aim of such a knowledge base is to make the hosting service fast and simple to use, saving users both time and effort. The outcome is more pleased customers, since they can quickly find the info they desire, and substantially less work for the help desk support team, because typically most of the queries and problems that clients have are already outlined in the knowledge base. On the condition that the articles themselves are properly written and encompass more things, you will be able to learn more not only about your own account, but also about the web hosting service as a whole.
Extensive Online Documentation in Web Hosting
If you’ve ordered your very first web hosting package from our company or have transferred your site over to us, you will get familiar with our platform and our custom-built Hepsia Control Panel in a jiffy as we have compiled an in-depth knowledge base where you can find all the information that you’ll ever need – both general info with regard to the service as a whole and more specific info about the separate features that you can use and the challenges that you could experience. The articles themselves are located in 2 places. The entire article archive can be accessed via the Help section of the Control Panel. You can find articles that are dedicated to the different features in each section of the Control Panel as well. You can acquaint yourself with how to do virtually everything, from creating an .htaccess file to administering an electronic mailing list, and all the articles offer comprehensive guidelines, so you’ll never get perplexed due to an unclear text. Of course, in case you come across a more specific problem and you don’t find a solution in our knowledge base, you can touch base with our tech support engineers 24/7/365.
Extensive Online Documentation in Semi-dedicated Hosting
Our Linux semi-dedicated hosting come with thorough online documentation where you will find info on all the functions that our custom Hepsia Control Panel comes with, as well as solutions to various questions and problems that you might chance upon. All setup guides feature thorough instructions, which is the reason why you won’t need to worry about overlooking something in case you aim to export a MySQL database, for example. The troubleshooting articles cover a number of different tenable causes of specific problems and the solution for each and every one of them, so if you are not able to send emails although you have the right outgoing mail server settings, for example, you can quickly see what the reason for this may be and repair the issue with several mouse clicks in your mail client. As Hepsia offers quite a few features, you’ll be able to find related articles in each of its sections. If you’d rather check out all help articles, click on the Help link, which is located in the upper right corner of the page.