Despite the fact that this is not the mainaspect to distinguish a dependable web hosting supplier from a bad one or a reseller from an actual supplier, having the option to call and communicate with a live person is an indicator that you aren't using the services of a one-person service provider and that you'll be able to reach somebody every time you need assistance. The phone support for hosting services may vary from basic to professional, so the issues which can be resolved through a phone call vary depending on the specific supplier. In most cases, these issues are more basic and include billing or first level tech issues since more difficult tasks generally need a support ticket where both you and the administrators can track what is going on with a particular situation. Nonetheless, having the option to call your service provider will save you a lot of time and efforts for the numerous small things that will eventually show up when you manage your website hosting account.
Phone Support in Web Hosting
All of our web hosting plans offer telephone support 14 hours per day even on official holidays, so that if you don't have an account yet, you can give us a call and find out more about our solutions or whether we will meet the system requirements for your web sites. For your convenience, we have local telephone lines in the United States, Great Britain and Australia, so that you are able to call the phone number which is closer to you. In case you are a current customer, we will assist you in a timely manner with any kind of general and billing matters as well as with a number of technical issues to save you time and efforts - we are aware of the fact that sometimes it is quicker to talk with a live person and get things done without delay. Certainly, some situations simply cannot be taken care of over the phone, so if this is the case you are able to employ our ticketing system.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server packages that we provide include live phone support for 14 hours a day. If you wonder which plan will be suitable for your web sites, you'd like to learn more about a plan's features or you'd like to have any other info about our solutions, you can call any of the local phone numbers that we have in the United States of America, the United Kingdom and Australia and our customer support representatives will assist you. In case you currently own an account, you're able to get in touch with us about sales and general matters, although we're usually able to help with a number of tech issues as well. For strictly tech difficulties you need to take advantage of our in-built ticketing system where the conversation between you and our tech support crew will be in 1 place, which is the best option when your problem can take additional time to be taken care of or it needs to be escalated to our system administrators.